Showing posts with label Technical Support. Show all posts
Showing posts with label Technical Support. Show all posts

Monday, December 15, 2008

Red Herring Awards 2008 iYogi For Asia America 100

Award Recognizes the 100 “Most Promising” Asian Companies Driving the Future of Technology

Silicon Valley, CA, Dec 9th, 2008— Red Herring today announced that iYogi is a winner of the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in Asia.

IYogi delivers technical support services directly to consumers and small businesses and is the first, global, technical support brand based out of India with more than 50,000 customers. The company offers consumers an unlimited, annual subscription service for $119.99 per desktop that includes support for a wide range of technologies, including PC hardware, Microsoft Products Support, Windows Operating systems, Computer Support, Software applications, MP3 players, Networking devices, Digital camera, Printers and scanners etc.

The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout Asia and identified the top 100 out of more than 1,000 closely evaluated companies that are leading the next wave of innovation.

“Our winners and Finalists demonstrate that Asia is increasingly becoming a leader in innovation, contrary to common stereotypes", said Joel Dreyfuss, editor-in-chief of Red Herring. " It was tough to choose just the top 100 finalists from such a large list of excellent contenders, and we are very happy with the quality of the companies we selected as finalists."

“We believe consumers and small business owners should have low-cost access to the highest quality support available on the planet", said Uday Challu, CEO of iYogi. “We are thrilled that our innovative approach to solving everyday technology problems for consumers and our managed services for small businesses has been recognized by Red Herring’s keen-eyed leadership. We are continuously innovating in adding new services that includes PC recovery, anti-virus, anti-spyware, data back-up and PC optimization in providing the best tech support experience for our customers”, adds Uday.

The 100 winning companies have been announced at the Red Herring Asia event in Hong Kong. The CEOs of the winning start ups presented their innovative ideas and technologies to an audience of leading entrepreneurs, financiers, and corporate strategists at the event at the Hong Kong, JW Marriott Hotel earlier this week.

About iYogi

iYogi is the first direct-to-consumer and small business technical support service from India. Providing an annual unlimited subscription to technical support, iYogi now boasts of more than 50,000 customers. The company employs 600 professionals servicing customers in the US, UK, Canada, Australia and fast expanding to 12 new geographies across the globe. iYogi’s resolution rate of 87 percent and customer satisfaction rate of 93 percent are amongst the highest published benchmarks in the industry. For further information, please visit www.iyogi.net.

iYogi Contact

iYogi Contact

Vishal Dhar

President Marketing, iYogi Inc.

Phone: 212 229 0901

Email: vishal@iyogi.net

Tuesday, May 27, 2008

New Feature of Office 2007

User interface

The new user interface (UI), officially known as Microsoft Office Fluent, has been implemented in the core Microsoft Office applications: Word, Excel, PowerPoint, Access, and in the item inspector used to create or edit individual items in Outlook. These applications have been selected for the UI overhaul because they center around document authoring. The rest of the applications in the suite will also be upgraded to the new UI in subsequent versions. The default font used in this edition is Calibri. Original prototypes of the new user interface were revealed at MIX 2008 in Las Vegas

Office button

The Office 2007 button, located on the top-left of the window, replaces the File menu and provides access to functionality common across all Office applications, including but not limited to opening, saving, printing, and sharing a file. It can also close the application. Users can also choose color schemes for the interface.

Ribbon

The Ribbon, a panel that houses the command buttons and icons, organizes commands as a set of Tabs, each grouping relevant commands. Each application has a different set of tabs which expose the functionality that application offers. For example, while Excel has a tab for the Graphing capabilities, Word does not feature the same; instead it has tabs to control the formatting of a text document. Within each tab, various related options may be grouped together. The Ribbon is designed to make the features of the application more discoverable and accessible with fewer mouse clicks. as compared to the menu-based UI used until Office 2007. It is not possible to remove the Ribbon, modify it, or replace it with menus with the normal Office 2007 functions. However, the Ribbon can be minimized simply by double clicking the active section's title, e.g the Home text in the picture below. There are third party add-ons that can bring menus to Office 2007.

Contextual Tabs

Some tabs, called Contextual Tabs, appear only when certain objects are selected. Contextual Tabs expose functionality specific only to the object with focus. For example, selecting a picture brings up the Pictures tab, which presents options for dealing with the picture. Similarly, focusing on a table exposes table-related options in a specific tab. Contextual Tabs remain hidden when the object it works on are not selected.

Live Preview

Microsoft Office 2007 also introduces a feature called "Live Preview", which temporarily applies formatting on the focused text or object when any formatting button is moused-over. The temporary formatting is removed when the mouse pointer is moved from the button. This allows users to have a preview of how the option would affect the appearance of the object, without actually applying it.

Mini Toolbar

The new "Mini Toolbar" is a type of context menu that is automatically shown (by default) when text is selected. The purpose of this feature is to provide easy access to the most-used formatting commands without requiring a right-mouse-button click, as was necessary in older versions of the software. Because the Mini Toolbar is automatically displayed, it remains semi-transparent until the mouse pointer is situated on the control in order to allow an almost-unobstructed view of what is beneath it. It also appears above the right-click menu when a user right-clicks on a selection of words. The Mini Toolbar is currently not customizable.

Quick Access Toolbar

The Quick Access toolbar, which sits in the title bar, serves as a repository of most used functions, regardless of which application is being used, such as save, undo/redo and print. The Quick Access toolbar is fully customizable similar to toolbars in previous Office versions. Any command available in the entire Office application can be added to the Quick Access toolbar, including commands not available in the Ribbon and macros. Keyboard shortcuts for any of the commands on the toolbar are also fully customizable, similar to previous Office versions.

I have to sketch out the details once again before this Monday for a official presentation. But then what i want to share here with you is my experience of sharing the Microsoft office support and providing Computer Help

Thursday, May 22, 2008

Microsoft Office Version Compatibility

Latest versions for platforms

  • Windows NT 3.51-Office 97
  • Windows 95-Office 2000
  • Windows NT4/98/ME-Office XP
  • Windows 2000-Office 2003
  • Windows XP/2003/Vista/Home Server/2008-Office 2007
  • Mac OS 7.5-8.0-Office 98
  • Mac OS 8.1-9-Office 2001
  • Mac OS 10.1-Office X
  • Mac OS 10.2-10.3-Office 2004
  • Mac OS 10.4-10.5-Office 2008

Windows

Beginning in 2002, Microsoft instituted a policy of Support Lifecycles including: Earlier versions than Office 97 (including Outlook 97) are no longer supported.

  • Office 97 (including Outlook 98) – Mainstream hotfix support ended on August 31, 2001. Extended hotfix support ended on February 28, 2002. Assisted support ended on January 16, 2004.
  • Office 2000 – Mainstream support ended June 30, 2004. Extended support will end on July 14, 2009.
  • Office XP – Mainstream support ended July 11, 2006. Extended support will end on July 12, 2011.
  • Office 2003 - Mainstream support will end on April 14, 2009. Extended support will end on April 8, 2014.
  • Office 2007 - Mainstream support will end on April 10, 2012. Extended support will end on April 11, 2017.
  • Current and future versions - Mainstream support will end 5 years after release, or 2 years after the next release, whichever time is later, and extended support will end 5 years after that.

I have to sketch out the details once again before this Monday for a official presentation. But then what i want to share here with you is my experience of sharing the Microsoft Office and providing computer Help

Tuesday, May 6, 2008

Common features of Microsoft Office

Most versions of Microsoft Office (including Office 97 and later, and possibly 4.3) use their own widget set and do not exactly match the native operating system. This is more apparent in the 2002 or XP release of Microsoft Office where the standard menus were replaced with a colored flat looking, shadowed menu style. Similarly, Microsoft Office 2007 introduces a whole new widget system, dubbed "Ribbon", but now known as the "Fluent user interface". [5] The same widget used in Microsoft Office is also used in the Visual Studio product line, though the "Fluent UI" was not announced to be included in future versions of Visual Studio. Both Windows and Office use "Service Packs" to update software, Office used to release non-cumulative "Service Releases", which were discontinued after Office 2000 Service Release 1.

Programs in past versions of Office often contained substantial Easter eggs. For example, Excel 97 contained a reasonably functional flight-simulator. Versions since Office 2000 have not contained any easter eggs in the name of Trustworthy Computing.